“The 2nd day I took over the call center, my most experienced Ops Manager quit. That really put me in a pickle. I called the team at CCOG on a Thursday, and by the following Monday, one of their consultants took over that Manager’s team and did a great job for the next 3 months. John became a very important part of my team and really helped me turn my operation around. Thank goodness for CCOG!”
Tricia – Skylight Financial
As a Call Center VP or Director, how many times have you lost a Director, Manager or Supervisor and it seems like it takes forever to find their replacement? You are torn between hiring the first “decent” applicant you interviewed to fill the vacant position and taking the time to find the perfect person to fill the role. The problem here is, the existing team is still out there and needs guidance, coaching and direction to keep their performance up. Our team members at CCOG have all had to deal with this scenario in the call centers they have run. That is why we began to offer our Interim Operations Leadership service. Also, because we understand the budget constraints of a typical call center operation, our staff will be much more affordable than a typical staffing agency or recruiter.
We know the most important part of your call center operation’s success is building the most effective leadership team you can. Doing that takes time and it is not easy. Our interim leader service gives you the time you need to find that person while ensuring the vacant team continues to perform at a high level until a replacement leader can be found. Our team members have a great deal of experience managing Supervisor and Manager teams as well as call centers at the Director level. Think of CCOG as your “bench strength” and call us today!