Short answer: We are part of a few select companies that will create a Continuous Improvement Training Program tailored to meet your business needs.
Call center training is actually very wide-reaching, and it doesn’t stop with the initial training. Your agents need to have periodic refresher courses to help keep their skills fresh and make sure that everyone is on the same page. Some agents may also find that this gives them a chance to improve areas that may have been a struggle. Supervisors and managers can benefit from reminder training sessions as well. They help them be more effective in their roles too.
However, refresher courses may only happen a couple of times a year.
Continuous improvement is a much more effective strategy. By increasing the frequency of training initiatives, you can present the material in smaller, more digestible pieces. Instead of offering a training session once a month or every few weeks, you should consider a weekly refresher training.
Empower your contact center staff to provide outstanding customer service.
We help your workforce reach their full potential with engaging training programs. We train thousands of employees every year for companies that take customer service seriously.