We leverage one of the largest and most well vetted network of call center providers in the world to find our clients the perfect partner for their business. We gather your requirements, listen to your goals and utilize our proprietary partner matching methodology to significantly speed up the process of finding the right call center for you. We only match our clients with call center partners that have a track record of performance and whose rates are always competitive. Our high client volume can help to secure favorable pricing you cannot get on your own – all at no cost to you!
When you work with us, you’re hiring a call center outsourcing expert at NO COST. Our team at Call Center Optimization Group knows the call center business from the inside out and we know we can make a real difference for our clients and their business. We’re not here to simply connect our clients to the right service provider. We’re here to help them make informed decisions, minimize their risks, solve their problems quickly and easily, and position their company for long-term growth and success. We will take your company through all of the steps in the Outsourcing Lifecyle pictured above, and make sure your call center outsourcing initiative is implemented and sustained without all of the risks associated with it.
At Call Center Optimization Group, we do the work for you – research and vet providers, negotiate favorable pricing and more. We give you the information you need to minimize the headaches and make the smart choice for your business. Finding the right call center outsourcing solution can be complicated, stressful, risky and very time-consuming. Don’t go it alone!
At Call Center Optimization Group, we have a large network of affordable BPO outsourcing providers available to help you with any size project, across multiple business verticals. Our partners range in size from large tier 1 contact centers to small regional providers and everything in between. Additionally, our partners provide a full suite of omni channel services to be there for your customers; regardless of how they want to interact with your business including inbound phone support, outbound calling, email, chat, social media service and more. Our partners also have experience in Sales, Customer Care, Tech Support, and Collections, as well as have various industry certifications including PCI, HIPPA, GLBA, SOC 2 and many others.
We have built our BPO partner network through our own personal experience outsourcing to BPO partners. We’ve worked with call center operations in over 20 countries and across six continents. Our familiarity with the business climates all over the world give us a keen awareness of the market dynamics that fit best with your business and program needs.
Whether you are looking for a provider close in proximity to your own business or if you are looking to take advantage of site redundancy or offshore pricing, we have the perfect solution for you. Best of all, our call center brokerage services is FREE TO YOU. Whether it’s healthcare, financial services, sales, collections and more; we can find your organization a great partner to help you accomplish your goals. We are your outsource partner destination!