All of our service providers must meet our high quality standards. Each provider we work with is rated based on a specific set of scoring criteria. We then use that rating system to compare providers and determine the best match for our clients. During the provider review and selection process, we stay in constant communication with our partners to make sure we are giving our client the most accurate and up-to-date information, including capabilities, pricing and contract requirements.
When you work with us, you’re basically hiring a call center outsourcing expert at NO COST. Our team at Call Center Optimization Group knows the call center business from the inside out and we know we can make a real difference for our clients and their business. We’re not here to simply connect our clients to the right service provider. We’re here to help them make informed decisions, minimize their risks, solve their problems quickly and easily, and position their company for long-term growth and success. We will take your company through all of the steps in the Outsourcing Lifecyle pictured above, and make sure your call center outsourcing initiative is implemented and sustained without all of the risks associated with it.
At Call Center Optimization Group, we do the work for you – research and vet providers, negotiate favorable pricing and more. We give you the information you need to minimize the headaches and make the smart choice for your business. Finding the right call center outsourcing solution can be complicated, stressful, risky and very time-consuming. Don’t go it alone!