Having an effective call center vendor manager on board can be one of the best things your call center operation can do to improve the performance of your call center. The call center vendor manager is your point person to constantly interface and engage with your call center provider to make sure your customers are getting the high level of service they have come to expect.
At CCOG, we have team members on staff who have actively and successfully managed call center vendor partners for 25 years or more. They know the tools and tactics to leverage to ensure your call center vendor is being held accountable to perform at the highest levels possible. Managing call center and BPO vendors for our clients is one of the most requested services we offer.
Whether you have an existing BPO vendor that is struggling and need help to “right the ship” or you just sourced a new call center vendor and need someone to manage the relationship until you have had time to hire someone full time, you can use our team at CCOG to meet all of your needs in this area.