New Strategic Partner – Innovative Vision

We are proud to announce that we have a new partner in our network – Innovative Vision.

-This is the quick overview from Innovative Vision.

Innovative Vision is a marketing technology BPO specializing in contact centre outsourcing. Based out of Toronto, we’ve catered to enterprise and start-up clients over the past 16 years with a focus on people, process + technology, via voice and digital channels. We have 1,000 seats globally, with offices in Canada, India, Jamaica + Dominican Republic.

Some key differentiators are:

  • Experience in the contact centre space; Clients include Just Energy, Manulife, Rakuten Kobo, Ricoh, Pizza Pizza, Moneris, Globe & Mail, Postmedia, Uber and Lyft.
  • Inbound Customer Care/Tech Support experience paired with skilled CX knowledge and Outbound Sales + Retention Upselling Techniques.
  • Multilingual support across 20+ languages.
  • Ability to use AI technology and provide a balanced Customer Experience (CX) approach for our clients ie. focus on self-serve strategies.
  • Providing valuable insight through AI based analytics.

At Call Center Optimization Group we have spent years researching and vetting the call center marketplace and we are confident we can leverage this experience to find the perfect match for your business.

Contact us today to get your business customer experience to higher level.