Call Center Optimization Group was developed to aid businesses with their contact center operations. Whether large or small, your contact center is the heartbeat of your company’s customer experience and a critical component to your brand. Our company has over 25 years of extensive experience, with its roots in the tech industry. Our call center consulting services team’s vast experience enables us to quickly evaluate your company’s current capabilities and systems and construct a detailed plan and course of action to get your business running optimally more quickly.