With over 50 years of experience running and optimizing call centers for some of the world’s most successful leaders in the automotive, telco, healthcare, and financial industries, we are positive that we can transform your call center into a world-class operation.
Call Center Optimization Group was created to help businesses achieve success with their contact center operations. Whether large or small, your contact center is the heartbeat of your company’s customer experience and a critical component to your brand. Our company has over 50 years of extensive experience across many industry verticals. This experience enables us to quickly evaluate your company’s current capabilities and systems and develop a detailed plan and course of action to get your business running optimally in record time.
At Call Center Optimization Group we truly want to become an extension of your business, not just another consultant. Whether you’re looking to improve the performance of your operation or you’re trying to find a call center provider that’s the perfect fit for your business, our team is ready to help you take your company to the next level.
Don’t hesitate to contact us for a quick operations assessment or ask us about our free call center partner referral services.
Call Center Optimization Group’s
Whether you need an interim Operations Leader, have problems with staff attrition, are engaged in a large scale “turn around” effort or just need help improving any area of your contact center, our call center consulting firm is ready to help.
Our team at Call Center Optimization Group knows the call center business from the inside out and we know we can make a real difference for our clients and their business.
A call center operation cannot run smoothly without first rate training programs. The BEST operations focus on training in every aspect of the organization.
Workforce Management facilitates several important and impactful processes that keep things running effectively.
At Call Center Optimization Group, we have a large and diverse team of professionals with a wide array of experience in call center process improvement all over the world.
At Call Center Optimization Group, we believe that most employees truly want to perform well. They crave reward and recognition and the potential for pay or career advancement.
Having high-performing inside sales strategies for your call center can be a great way to turn your operation into a profit center.