Improve CX and
Reduce Your Contact Center Costs

From outsourcing and consulting to technology enablement and managed services, Call Center Power helps organizations build and optimize contact centers that deliver real business outcomes.

Trusted by Leading Organizations Across Every Industry
CPI Security Arbonne TitleMax AAAS DTE Energy CaseWorks Accident.com AmRide Disruptive Innovations Call 4 Health Exclusive Resorts Turn2 Partners iPartners HST Pathways Blue Cross Blue Shield MACU MarketSource UNC Health Hotwire FDIC Capital RX Toyota Connected Emory Healthcare Custom Ink TSA Acentra Health WellDyne WorldStrides Westgate Resorts Constant Contact Toyota Connected Emory Healthcare Custom Ink TSA Acentra Health WellDyne WorldStrides Westgate Resorts CPI Security Arbonne TitleMax AAAS DTE Energy CaseWorks Accident.com AmRide Disruptive Innovations Call 4 Health Exclusive Resorts Turn2 Partners iPartners HST Pathways Blue Cross Blue Shield MACU MarketSource UNC Health Hotwire FDIC Capital RX
WHAT WE DO

End-to-End Contact Center Expertise

We cover every stage of your contact center journey, from strategy and technology to staffing and ongoing operations.

Call Center Outsourcing

Get matched with the right BPO partner from our vetted network of 250+ outsourcing providers. We handle the sourcing, vetting, and ongoing vendor management.

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Technology Enablement

Expert implementation, migration, and optimization across leading CCaaS platforms including Amazon Connect, Genesys Cloud, Zendesk, and Zoom.

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Consulting & Staff Augmentation

Transform your contact center into a center of excellence with expert consulting in recruiting, training, QA, workforce management, and performance optimization.

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Managed Services

Ongoing operational support, optimization, and day-to-day administration of your contact center technology and operations. We manage it so you can focus on growth.

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INDUSTRIES WE SERVE

Contact Center Solutions for Every Industry

We work with organizations across all major verticals, bringing industry-specific expertise to every engagement.

PLATFORMS WE SUPPORT

Certified Across Leading CCaaS Platforms

Our team holds active certifications and partnerships with the industry's most trusted contact center technology providers.

Amazon Connect
AWS-powered cloud contact center with AI and ML capabilities
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Genesys Cloud CX
Enterprise-grade omnichannel CX platform with workforce optimization
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Zendesk
Modern support platform with ticketing, messaging, and AI automation
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Zoom Contact Center
Unified voice, video, chat, and AI-powered customer engagement
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CLIENT SUCCESS

What Our Clients Say

Our team is incredibly thankful for our partnership with Call Center Power. Lynx Central wouldn't be where it is now without Call Center Power's support. It's been a true pleasure, and I hope to stay connected for the future!
Carrie John
University of Colorado Denver
Toyota Connected has collaborated with Call Center Power for more than six years to provide a team of dedicated and experienced professionals to help us run our call center operation. CCP also supports evaluation of emerging technologies with a customer-centric process design. Doug and team are a joy to work with!
Dan Fisher
Call Center Operations Director, Toyota Connected
Thank you, Brian and team, for your partnership throughout the implementation. Your support and collaboration have been invaluable, and we appreciate all the hard work and dedication you have shown.
Ganesh Persad
Corporate Director, Emory Healthcare
Call Center Power is incredible at helping us define our needs and keeping us focused on goals that come from those needs. It is also amazing to work with a team that is flexible and can quickly make adjustments to those goals.
Martina Juarez-Lopez
Operations Director, University of Colorado at Denver
In a short time, Call Center Power familiarized themselves with our business, listened to our needs, and created an engaging solution that resonated with the team. We are very lucky to partner with Call Center Power and wouldn't hesitate to use them again for future needs.
Kate Desvenain
Director of Client Services, Academic Travel Abroad
Call Center Power did an incredible job helping us to evaluate our operations, and delivered not just a set of cogent recommendations for improvement but also incredibly collaborative support in implementing sustainable change.
Duncan Young
CEO, Envision Experience
The last 16 months have been full of learnings, challenges and excitement. Navigating the RFP process, Vendor Selection, Operational Improvement, Technology Implementation, to name a few. Your partnership and support through it all has been highly valued and greatly appreciated.
Stephanie Hoiriis
Assistant Director, Emory Healthcare
The team at Call Center Power have been incredibly helpful in providing guidance throughout the process and assisting our team in establishing new processes and making the needed changes to optimize our organization's call center.
Jenna Holloway
Vice President, Operations, Market Force Information
Call Center Power provided our team valuable insight into our call center operations. They documented workflows and procedures and shared best practices that allowed us to understand where we needed to improve. Partnering with Call Center Power was a great experience!
Alexandra Walko
Director, New York University Langone Health
Call Center Power quickly assessed our situation and identified an innovative solution to not only add experienced agents to our team but also curb costs. We could not have taken our call center operation to these new heights without Call Center Power.
Edson Olds
Calvert Education
PROVEN RESULTS

Case Studies and White Papers

See how we help organizations reduce costs, improve quality, and scale their contact center operations.

WellDyne Amazon Connect Case Study
CASE STUDY · TECHNOLOGY
How WellDyne Modernized Pharmacy Member Support with Amazon Connect
See how WellDyne partnered with Call Center Power to modernize their contact center on Amazon Connect — improving member support, reducing handle time, and scaling pharmacy CX across channels.
Read Case Study
Emory Healthcare Operations
CASE STUDY · HEALTHCARE
Transforming Patient Access Operations at Emory Healthcare
Reduced attrition by 30% and improved quality scores by 15% through operational consulting and workforce optimization.
Read Case Study
Emory Healthcare Technology
CASE STUDY · TECHNOLOGY
Transforming Patient Access Technology at Emory Healthcare
Migrated Emory's contact center to Genesys Cloud, enabling omnichannel routing and real-time analytics for 500+ agents.
Read Case Study
HST Pathways
CASE STUDY · TECHNOLOGY
Modernizing HST Pathways with Amazon Connect
Migrated from legacy systems to Amazon Connect, delivering a modern cloud contact center with AI-powered routing.
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AmRide
CASE STUDY · TRANSPORTATION
How CCP Transformed AmRide's Contact Center
Zero downtime migration with higher efficiency, improved customer satisfaction, and scalable cloud infrastructure.
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Saving Millions
CASE STUDY · AUTOMOTIVE
An Ongoing Relationship Saving Millions
Long-term partnership delivering sustained cost savings and operational improvements across multiple business lines.
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Operational Turnaround
CASE STUDY · GOVERNMENT
Optimized Operational Turnaround
Rapid operational assessment and turnaround strategy that stabilized performance and reduced costs within 90 days.
Read Case Study
FROM THE BLOG

Latest Insights

Expert perspectives on contact center strategy, technology, and operations.

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HOW IT WORKS

Four Steps to a Better Contact Center

Whether you need outsourcing, technology, consulting, or managed services, our process delivers results.

1

Discovery

We assess your current operations, technology, and goals to understand exactly where you are and where you want to be.

2

Strategy

We build a custom roadmap covering technology, staffing, processes, and vendor selection tailored to your needs.

3

Implement

Our team deploys solutions with hands-on project management, training, and change management support.

4

Optimize

Ongoing management, monitoring, and continuous improvement to ensure long-term success and ROI.

GET STARTED

Ready to Transform Your Contact Center?

Tell us about your goals and challenges, and we will build a custom solution that fits your organization.

Talk to Our Team

Have questions? Reach out directly to our leadership team.

Dave Deker

Chief Revenue Officer
dave.deker@callcenterpower.com

James Cammareri

SVP, Channel Development
james.cammareri@callcenterpower.com