project2 Voice Prism - Our call center was doing basic card activation for a large, pre paid card provider. This provider was our biggest and most profitable client. Almost without notice, they told us they were going to RFP the WHOLE business with most of the decision hanging on the operation’s ability to implement and execute on a new ...Read More
project Skylight Financial - When I took over the Skylight call center, the culture was so negative and performance was awful. Service Levels were triple what they should have been, customer satisfaction was at an all time low, employee attrition was at 250% annualized and the call center was seriously hurting our company’s ability to bring on new busines ...Read More