Tag: Call Centers

Where have all the good call centers gone?

Posted on Jun 23, 2017 by Doug Deker

  “We have tried 3 call center outsource providers over the past 5 years and none of them did a good job.  They were great with their dog and pony show but were wheels off when it came to actually servicing our customers. I’m starting to think the only way our customer service is going …Read More


Call Center Attrition Can Be Beat….

Posted on Jun 15, 2017 by Doug Deker

“Sometimes I think there is no way we are ever going to stop losing agents.  We’ve tried everything we know of to stem the tide but they leave anyway.  We are going to relocate this center if this continues.” (Quote from an actual call center executive) Attrition!  There, I said it.  Call Center Attrition!  Call …Read More