Call Center Technology Solutions

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Call Center Technologies Service Provider

Call center technology is an interesting and exciting area for technology development. Innovative new technologies are constantly being developed and introduced to the call center industry creating a multitude of ways for companies to engage their customers. Some examples of these innovations include:

  • Voice recognition
  • Avatar call handling technology
  • Cloud based call routing and handling solutions
  • IVR/CRM integration approaches
  • Omnichannel support – including chat and social media services

For those folks who are trying to set up a new call center, or move an operation, the technology aspect is the most daunting. The good news is we can help you navigate every call center technology need you may have. At Call Center Optimization Group, we have a large network of affordable call center technology partners available to help you with any size project, across multiple business verticals.

Our technology partners cover call routing, CRM, Workforce and QA tools, Cloud and Premise based solutions, virtual desktops, hardware and more. We can provide call center technology solutions for your operation anywhere in the world. Our team will also provide complete call center technology implementation solutions to help you and your team to get your operation up and running as quickly as possible.

“….We were lost before we called “CCOG”. Our agents were taking calls on Excel. The “CCOG” team quickly found us a couple of great solutions to choose from, guided us through the choice then stayed with us every step of the way during implementation. Now, we don’t do anything without using that CRM tool. It’s really changed how we do business. Can’t thank “CCOG’ enough.” Matt B. – Voice Prism

 

"...The team at CCOG saved our company over $3 million a year by improving our attrition and raising our agent productivity across the board. Calling CCOG was the best professional decision I ever made!"

Matt B.

Voice Prism

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