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Do you have a domestic site and thinking about ways to reduce costs? Not sure if you should think about outsourcing your calls? Work through the strategy with Call Center Optimization Group.
If outsourcing does make sense for your operation, the team at CCOG can help you execute this strategy. We’ll help you devise a strategy for outsourcing, conduct the RFP process to find a vendor, be there with you for contract negotiations, as well as work to project manage and implement the solution. Our years of experience in call center planning and optimization will help your outsourcing process go smoothly!
We have seen companies develop world class strategies, as well as companies who have struggled to find, identify and set their strategy for the call center outsourcing services. From our experiences and observations, we can help you avoid the mistakes that other companies have already made and provide you with valuable insight when developing your own call center strategy.
"...The team at CCOG saved our company over $3 million a year by improving our attrition and raising our agent productivity across the board. Calling CCOG was the best professional decision I ever made!"