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Peace of Mind
“……We had 22 call centers in our system and mine was in last place. So frustrating! Once the “CCOG” team started their work, we literally started moving up the ranking the very next month. Because of “CCOG”, we are consistently performing in the top 5 now. I’m glad I called Doug and his team.”Matt B. – Voice Prism
So you just took over a call center or team that is really struggling. The challenges to fix it seem insurmountable. You may know exactly what to do, but are too busy juggling the day to day operations of the center to turn it around. That is where Call Center Optimization Group can help!
Our founders, Brian and Doug, have been directly involved in turning around over 100 call centers that were really struggling. When our team engages in a turnaround effort, we bring with us an incredible sense of urgency for the challenges you face as well as a wide array of tools, processes and expertise allowing us to conquer any situation.
Whether your center is underperforming because of challenges with the existing leadership team, ineffective processes, challenges in the local market, infrastructure problems or for any other reason; our team can help!
Most operators have their hands full with just managing the day to day call center operations. They just do not have time to engage in a turnaround effort. Our clients call the CCOG team to get that “extra set of hands” they need to get the turnaround done. We have successfully helped our clients turn around call centers all over the world, in every vertical. Our consultants have seen it all.
Our call center consultants apply an effective and swift approach to building up the existing leadership team and implementing high impact changes and processes that the entire operation can use to be successful.
"...The team at CCOG saved our company over $3 million a year by improving our attrition and raising our agent productivity across the board. Calling CCOG was the best professional decision I ever made!"