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This new call center is yours and this is the time for you to make your mark on the organization! Our team at Call Center Optimization Group takes great pride in helping call center leaders develop and implement their new operation. Being in the new center on that first day as the agents begin taking their first calls is extremely rewarding and exciting for us.
The development of a new call center is your time to shine, and we want to be there to help. We will work with you to design your new site, manage the site or vendor selection activities, bring in our technology partners to outfit the center as well as lead the project management and implementation of the new site. Our team at Call Center Optimization Group offers a full suite of development services to make your new call center implementation a success!
Our team knows all areas of call center development. . We have helped our clients with everything from locating and acquiring the physical site for the new call center, designing the call center’s configuration, sourcing and building out the cubes and infrastructure, bringing in the best vendor partners, working with our client to source and hire staff, building out processes, developing and delivering training and much more. CCOG can also help you professionally “project manage” the implementation of the center. In addition, with all of the call center experience our team has, we can help you with other operational aspects of a new center such as workforce management capacity planning, QA, support departments and more.
Many of our clients ask CCOG to stay on in some capacity after implementation to handle the Professional Services piece of their operation. Our Professional Services team can act as the primary point of contact with your clients, run your support processes such as Workforce Management, QA, etc and manage any other “one off” process or department your organization will need help with.
New call center development is an extremely challenging and rewarding opportunity for any call center leader. Let CCOG walk every step of the way with you on this journey!
"...The team at CCOG saved our company over $3 million a year by improving our attrition and raising our agent productivity across the board. Calling CCOG was the best professional decision I ever made!"