Call Center Process Improvement

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Learn More About Our Powerful, Six-Point Approach.

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Data Driven Approach

Collaborative Problem Solving

Proactive Improvement Culture

At Call Center Optimization Group, we have a large and diverse team of professionals with a wide array of experiencein call center process improvement all over the world. In addition, our clients get the best process improvement results because our team leverages our patented CCOG Method.

The CCOG Method is a powerful, six-point approach to call center process improvement that has saved our customers tens of millions of dollars in expense savings and opportunity costs. Our method is outlined below:

  • Assess –  Quick, Efficient, Comprehensive
  • Plan – Collaborate with center team
  • Attack – This is the fun part…
  • Document – Ensure lasting change
  • Learn – Can we do better?
  • Refine – Integrate learnings and back to “attack”

Our team at CCOG also has experience in applying Six Sigma and LEAN methodologies, but we do not get “paralysis by analysis.” We recognize the sense of urgency that all call center operators face. One of our core missions is to get you the results you need as quickly as possible so we can minimize our billing and get you on a path to success!

"...The team at CCOG saved our company over $3 million a year by improving our attrition and raising our agent productivity across the board. Calling CCOG was the best professional decision I ever made!"

Matt B.

Voice Prism

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