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Voice of the Customer
Arguably the most important service we offer is to help call centers all over the world improve their customer service quality and satisfaction. After all, the primary purpose of your operation is to serve and delight your customers. Our customer experience optimization consultants will work with your team to maximize First Call Resolution and help your team perform powerful defect reduction activities to improve customer satisfaction scores. Our team can also build out a highly effective Call Quality Monitoring program, complete with processes and tools to capture the CQ data you need to improve Customer Satisfaction.
Our Quality and CSAT experts know how to leverage the Six Sigma approach to defect reduction to improve your quality performance. In addition, our team can also employ a multitude of operational processes to help your team directly control and impact their own customer quality. It’s critical to get this one right. Call Center Optimization Group has over 25 years of experience helping call center operations all over the world to improve every aspect of their Quality and Customer Satisfaction performance. We can help you too! Give us a call today to get started.
"...The team at CCOG saved our company over $3 million a year by improving our attrition and raising our agent productivity across the board. Calling CCOG was the best professional decision I ever made!"