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Affordable – Effective
At Call Center Optimization Group (CCOG), we have a full suite of call center consulting services available to help you accomplish any of your contact center goals. Our client list ranges from 7-person doctor’s offices all the way up to Fortune 15 companies who need real solutions to maximize their call center organization’s performance.
The CCOG mission is to be the most affordable consulting solution in the market while delivering results you can count on! Our large and diverse team of Advisors have expertise spanning a wide variety of call center verticals, allowing us to help you conquer any challenge.
We can help your organization with attrition reduction, BPO Brokerage Services, setting up a new call center, project management and implementation, performance improvement, technology solutions, process improvement, training development, workforce & capacity planning and so much more!
At Call Center Optimization Group, our team of experienced consultants are standing by to assist you with all of your call center consulting needs. Call us today!
"...The team at CCOG saved our company over $3 million a year by improving our attrition and raising our agent productivity across the board. Calling CCOG was the best professional decision I ever made!"