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Teach Your Supervisors How to "Coach"
Improved Agent Performance
Low Cost Program
“….After our Supervisors went through “CCOG”‘s Coaching Contact Series for Customer Service, our overall agent productivity increased by over 20% in the first 3 months. It was incredible! Over a year later, our entire company now uses the Coaching Contact Series LMS and all of it’s associated training material and exercises to ensure we are delivering the best coaching our agents can get.” Matt B. – Voice Prism
Our Call Center Coaching programs create an easy to follow roadmap of knowledge and activities designed to make any Supervisor a better coach. Coaching is one of the hardest tasks that a Supervisor does. Many times, Operations Supervisors will gravitate to doing any other activity besides coaching. Supervisors generally do a great job of tracking and managing attendance, doing reporting, going to meetings, etc, and putting their most important job – that of a Coach – at the bottom of their priority list.
Our Call Center Coaching Series provides senior leadership and supervisors direct line of sight into the volume and quality of coaching taking place in the operation. As an Operations Director or Manager, you will no longer have to wonder if coaching is happening in your respective organization. You can log into the call center coaching learning management system and find everything you need to know to effectively manage the coaching processes in your center.
"...The team at CCOG saved our company over $3 million a year by improving our attrition and raising our agent productivity across the board. Calling CCOG was the best professional decision I ever made!"