Scale or Fail: Leveraging Cloud Delivered Desktops to Grow Your Contact Center Rapidly
Date: Wednesday, Nov 16,2016
Time: 11:00 a.m. – 11:45 a.m.
- Brian Redden, CEO, Call Center Optimization Group
- Doug Deker, President, Call Center Optimization Group
- Brady Randum, Vice President of Product Strategy, Dizzion
In-house contact centers and Business Process Outsourcers (BPOs) gain a competitive edge in their ability to scale quickly to meet demand. Healthcare open enrollment, holiday season for retailers, and political campaigns are all timely examples of seasonal dimension. Capitalizing on these short-term opportunities can provide immediate cash flow, activate spare occupancy, and optimize otherwise idle resources. This webinar will address the ways cloud delivered desktops can help your organization ensure seamless, cost-effective ramp-ups. Onboarding at-home agents, strengthening data security, and ease of IT operation are a few of the many advantages that will be covered in this informative, 45 minute session.