Call Center Optimization Group and Dizzion Announce New Strategic Partnership

Call Center Optimization Group Adds Powerful Virtualization Capability to It’s Growing Network of Industry Partnerships.

July 6, 2016 –   Call Center Optimization Group “CCOG” announces a new partnership with Dizzion which will give CCOG’s clients access to Dizzion’s cloud delivered desktops and endpoint solutions, particularly the Dizzion zLink.  With the addition of Dizzion’s services, “CCOG” now has a virtual desktop solution to support demand from its call center and business process outsourcer (BPO) clients.

“Dizzion’s solutions give Call Center Optimization Group a compeitive advantage and help set us apart from the other call center consulting companies in the market place,” stated Doug Deker, COO of CCOG.  “The Dizzion portfolio will extend the services we offer to all of our future clients and new partners,” he added.

The Dizzion zLink secure endpoint device is a powerful solution within the BPO and call center space as it reduces the IT hassles associated with desktop maintenance. zLink and zLink Plus devices simply need a network connection and associated peripherals (monitor, mouse, keyboard) to easily access Dizzion’s cloud delivered desktops. Users can install the device themselves in under five minutes without IT support making them productive more quickly.

“The zLink gives our clients a unique ability to implement a desktop solution without all of the upfront costs of buying PCs, software, firewalls and beyond,” stated Doug Deker, President and Chief Operations Officer of CCOG. “zLink also is an incredibly scalable solution to support our clients’ growth.”

Dizzion’s cloud delivered desktops enable BPOs and call centers to deploy a consistent user experience from tablets, laptops, or thin/zero clients while centralizing management and control of the desktop. Supported by purpose-built software and hardware infrastructure, Dizzion backs its services with 24x7x365 support.

About Call Center Optimization Group

Call Center Optimization Group was established in 2015 by Doug Deker, one of the best call center executives anywhere in the world.  “CCOG” conducts general call center operations consulting and business process optimization as well as call center BPO brokerage; matching our clients with the vast number of BPO partners in our network.  “CCOG” is based in Sterling, Virginia and employs a diverse team of experienced consultants ready to assist with any call center optimization need. For more information, please visit our website at www.callcenterpower.com.  Unleash the POWER of Your call center TODAY!

About Dizzion

Established in 2011, Dizzion brings the power of cloud computing to the desktop by enabling employees to securely access their applications and data from any device, anytime, anywhere. Dizzion’s proprietary managed desktop service is built on enterprise technology that includes infrastructure, software licensing, management, support and security for a monthly fee. Dizzion is a privately-held company based in Denver, Colorado. For more information, visit www.dizzion.com.

Media Contact:

Call Center Optimization Group

Doug Deker, President and Chief Operating Officer

703.898.8572 | doug.deker@callcenterpower.com

“CCOG” Announces Powerful Partnership with CarrierSales

Sterling, Virginia – March 9, 2016 – Call Center Optimization Group is pleased to announce that we have formed a strategic partnership with CarrierSales; one of the most influential and innovative technology Master Agency groups, anywhere in the world.  With this new partnership, Call Center Optimization Group can leverage CarrierSales’ over 350 technology partners to bring affordable, customized technology solutions to our clients.

“Being able to take advantage of the sheer amount of call center IT and telecom solutions that the CarrierSales network brings to the table for our clients is a game changer for Call Center Optimization.” said Doug Deker, COO of Call Center Optimization Group.  Doug added; “We already offered world class call center consulting and call center partner referral services but our new ability to deploy powerful call center technology solutions for our client’s is going to take our service offerings to the next level.”

CarrierSales technology partners are helping call center organizations all over the world to improve productivity, customer engagement, compliance, data management and the overall customer experience. Call Center Optimization Group is already leveraging the CarrierSales partner network to assist it’s clients.

Doug also mentioned; “As soon as we inked the partnership with CarrierSales, we reached out to our past and current clients to share the news.  Several of them have already begun to look for ways that we can leverage our new partnership to improve their call center’s technology systems and approach.  We have so much more to offer them now and it’s very exciting.”

About CarrierSales

CarrierSales is an award-winning master agent recognized both nationally and internationally for distributing business IT and telecom services with a strategic niche in cloud, contact center, and mobility solutions. Since the creation of CarrierSales in 2001, the company has supported its sales partners with dedicated attention, sales engineering, unparalleled back office support and aggressive commissions. With decades of telecom experience and a forward-thinking portfolio with access to over 350 providers, CarrierSales can tailor a custom solution to fit any company’s unique needs. For more information, go to www.carriersales.comor give us a call at 801-838-7819.

About Call Center Optimization Group

Call Center Optimization Group was established in 2015 by Doug Deker, one of the best call center executives anywhere in the world. “CCOG” conducts general call center operations consulting and business process optimization as well as call center matching services; matching our clients with the vast number of BPO partners in our network. “CCOG” is based in Sterling, Virginia and employs a diverse team of experienced consultants ready to assist with any call center optimization need. For more information, please visit our website at www.callcenterpower.com.  Experience you need.  Advice you can trust!

Media Contact:

Doug Deker

(888)650-5880