Category: Call Center Outsourcing

Where have all the good call centers gone?

Posted on Jun 23, 2017 by Doug Deker

  “We have tried 3 call center outsource providers over the past 5 years and none of them did a good job.  They were great with their dog and pony show but were wheels off when it came to actually servicing our customers. I’m starting to think the only way our customer service is going …Read More

Is Outsourcing Right for Your Business?

Posted on Jun 03, 2017 by Doug Deker

Call center executives all over the world get faced with this question at some point in their career.  Doesn’t matter how big their company is or what industry vertical they are in because at some point, every organization is faced with the pressure to do more with less.  Reducing expenses in the wake of increasing …Read More