Category: Call Center Attrition

Call Center Attrition Can Be Beat….

Posted on Jun 15, 2017 by Doug Deker

“Sometimes I think there is no way we are ever going to stop losing agents.  We’ve tried everything we know of to stem the tide but they leave anyway.  We are going to relocate this center if this continues.” (Quote from an actual call center executive) Attrition!  There, I said it.  Call Center Attrition!  Call …Read More