Call Center Power Blog

Where have all the good call centers gone?

Posted on Jun 23, 2017 by Doug Deker

  “We have tried 3 call center outsource providers over the past 5 years and none of them did a good job.  They were great with their dog and pony show but were wheels off when it came to actually servicing our customers. I’m starting to think the only way our customer service is going …Read More

Call Center Attrition Can Be Beat….

Posted on Jun 15, 2017 by Doug Deker

“Sometimes I think there is no way we are ever going to stop losing agents.  We’ve tried everything we know of to stem the tide but they leave anyway.  We are going to relocate this center if this continues.” (Quote from an actual call center executive) Attrition!  There, I said it.  Call Center Attrition!  Call …Read More

Is Outsourcing Right for Your Business?

Posted on Jun 03, 2017 by Doug Deker

Call center executives all over the world get faced with this question at some point in their career.  Doesn’t matter how big their company is or what industry vertical they are in because at some point, every organization is faced with the pressure to do more with less.  Reducing expenses in the wake of increasing …Read More

How To Use Cloud Delivered Desktops to Grow Your Contact Center Quickly

Posted on Dec 08, 2016 by Doug Deker

Call Center Optimization Group recently co-hosted a webinar with Brady Ranum, Vice President of Product Strategy at Dizzion, on ways cloud delivered desktops can help organizations ensure seamless, cost-effective ramp-ups. The 40-minute informational webinar details the advantages of utilizing cloud technologies, and even goes into real-life instances of where cloud delivered desktops helped call centers address …Read More